Contact Information
Contact Us
Kavitha Xavier(Founder)
9620253540
kavithaxavier@hbyh.in
SHOP DETAILS
Company details
136/29,2nd Floor,
Grape Garden,
Egipura Main Road,
Vivek Nagar,
Bangalore
FAQ
1. Q: How are your handmade jewelry pieces different from mass-produced ones?
A: Our handmade jewelry pieces are crafted with love and attention to detail. Each piece is meticulously created by skilled artisans, ensuring unique designs and high-quality craftsmanship.
2. Q: Are your jewelry pieces customizable?
A: Yes, we offer customization options for many of our jewelry pieces. You can choose gemstone variations, or even request a completely bespoke design. Reach out to us for more details!
3. Q: What materials do you use in your handmade jewelry?
A: We use a variety of high-quality materials in our handmade jewelry, including basic metals ,gemstones, freshwater pearls, and more. We strive to source materials that are ethically and sustainably produced.
4. Q: How do I care for my handmade jewelry?
A: To ensure the longevity of your handmade jewelry, we recommend keeping it away from harsh chemicals, perfumes, and excessive moisture. Clean it gently with a soft cloth and store it in a jewelry box or pouch when not in use.
5. Q: Do you offer international shipping?
A: Yes, we offer shipping to US currently!
6. Q: Can I return or exchange a piece if I'm not satisfied?
A: We want you to be completely satisfied with your purchase. If for any reason you're not happy with your handmade jewelry, please reach out to our customer service within [14] days of receiving your order, and we'll assist you with the return or exchange process.
7. Q: How can I find the right size for rings/bracelets/necklaces?
You can always contact us, and we'll be happy to assist you in finding the perfect fit.
8. Q: Are your jewelry pieces suitable for sensitive skin?
A: We understand the importance of hypoallergenic jewelry. Many of our pieces are specifically designed for sensitive skin, and we use materials that are less likely to cause irritation. However, individual sensitivities may vary, so if you have any concerns, please let us know, and we can guide you to the best options.
9. Q: Can I request a repair if my handmade jewelry gets damaged?
A: We stand behind the quality of our craftsmanship. If your handmade jewelry gets damaged due to a manufacturing defect within [14] days of purchase, we will be happy to assess it for repair. Please contact our customer service for further assistance.
10. Q: How can I stay updated on new designs and promotions?
A: You can follow us on Instagram and subscribe to our newsletter on our website to stay up to date with our latest designs, promotions, and exclusive offers. Don't miss out on our exciting updates!